At the start of 2015, George Pic, a man living in Texas, found himself at the center of an unexpected situation….

Hospitals are designed to be places of order. Every corridor, protocol, and procedure exists to reduce uncertainty in moments when life hangs in the balance.

Decisions are guided by training, data, and years of accumulated medical knowledge. Yet even in these environments of structure and expertise.

There are moments when certainty fractures — and when it does, the consequences can ripple far beyond a single…